Error code 5013 means you've exceeded the number of activations allowed on your EQ7 license key.
EQ7 can be installed and activated unlimited times, but only 2 computers can be activated at one time. You can "turn on" and "turn off" activations to choose which computers you want to work on.
Deactivating EQ7 on a computer
- Connect to the Internet.
- Click START -> All Programs -> Electric Quilt -> EQ7 -> EQ7 Deactivate this Computer.
After you deactivate one of your other computers, your activation should succeed on the new computer.
You have control over your activations and The Electric Quilt Company only needs to step in if a computer died, and you were unable to deactivate EQ7 before it died.
Contacting us about a dead activation
Before contacting technical support about a dead activation, please do the following steps on your other computer with a working EQ7 installation to help us identify the dead activation in our system:
- Connect to the internet.
- Do NOT double-click to open EQ7.
- Hold down your keyboard SHIFT key as you Right-click on EQ7 and choose Open from the menu.
- Go through all the activation steps.
After completing the steps above, please call or email technical support.
Live technical support M-F, 9am-5pm EST. Call 419-352-1134 or email firstname.lastname@example.org