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EQ7: Downloading Problems – EQ7 for Mac

Problems downloading EQ7 to your Mac can be caused by a misconfiguration in the OSX firewall or in Gatekeeper. Most issues can be solved by temporarily disabling the OSX firewall or disabling Gatekeeper.

Turn Off OSX’s Firewall While Downloading

Disable OSX’s Firewall

  1. Click on the Apple icon at the top left corner of the screen.
  2. In the menu that appears, click on “System Preferences.”
  3. In the “System Preferences” window, click on “Security & Privacy.”
  4. Click the “Firewall” button.
  5. Click the “Turn Off Firewall” button.
  6. If the button is grayed out:
    1. Click the lock in the button left of the window.
    2. Type your OSX Username and Password when prompted.
    3. Click the “Unlock” button.
    4. Click the “Turn Off Firewall” button.

Download EQ7

  1. Go to https://electricquilt.com/online-shop/account/
  2. Under “Returning Customers”, type your ElectricQuilt.com Email and Password.
  3. Click the “Login” button.
  4. Click the “My Downloads” link.
  5. Click the “Download File” link next to your EQ7 for Mac purchase.

Enable OSX’s Firewall

  1. Click on the Apple icon at the top left corner of the screen.
  2. In the menu that appears, click on “System Preferences.”
  3. In the “System Preferences” window, click on “Security & Privacy.”
  4. Click the “Firewall” button.
  5. Click the “Turn On Firewall” button.
  6. If the button is grayed out:
    1. Click the lock in the button left of the window.
    2. Type your OSX Username and Password when prompted.
    3. Click the “Unlock” button.
    4. Click the “Turn On Firewall” button.

Turn Off Gatekeeper

Gatekeeper is downloaded file protection built into OSX version 10.8 (Mountain Lion) and newer. Even though the download for EQ7 for Mac is digitally signed and verified by Apple, sometimes it can incorrectly flag downloads as bad. The easiest solution in this situation is to turn off Gatekeeper.

  1. Click on the Apple icon at the top left corner of the screen.
  2. In the menu that appears, click on “System Preferences”.
  3. In the “System Preferences” window, click on “Security & Privacy”.
  4. Click the “General” button.
  5. Under “Allow applications downloaded from:”, select “Anywhere”.

Now try downloading EQ7 again using the directions above.