Some Mac users who have updated to Catalina (macOS 10.15) have reported that their printouts are not displaying correctly. This is a new font issue with Catalina. If you believe that there is a problem with your printouts (i.e. fonts or images not displaying correctly), follow the instructions below.

If you are receiving a message when trying to print from EQ8 that says an asset file cannot be opened because the developer cannot be verified, please let our tech support team know.

  1. In EQ8, choose File > Printer Fonts.
    catalinafont1
  2. Next to “Choose font for:” Header will be selected.
  3. Under Font, choose a different font other than Arial. We suggest Tahoma.
    catalinafont2
  4. Change the “Choose font for:” option to Symbol and change the font to Tahoma.
  5. Continue to change the “Choose font for:” option to the next style and and the font to Tahoma so all the styles are using the Tahoma font.
    catalinafont3

This should resolve your issue. If not, please contact our office for additional assistance.