This error indicates an incomplete download. Please try re-downloading your EQ software by following the steps below:

  1. Go to
  2. Click the “Your Account” link at the top right.
  3. If you do not see a “Your Account” link, you will need to log into your account:
    • Click on the “Log in or Create Account” link at the top right.
    • Under “Returning Users”, type your Username/Email and Password.
    • Click the “Login” button.
  4. Click the “Downloads” link.
  5. Click the “Download File” link next to your EQ software purchase. (Be sure to only click once.)