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Quilt by Amy Friend.

Contact Tech Support

We, at The Electric Quilt Company, take great pride in our customer support, but we can’t always guarantee that your message gets to us. If you don’t receive a reply within 24 hours on a weekday, please write to us again. We don’t want to miss an opportunity to help you LOVE your EQ product!


Getting a 5013 message? Do you need to deactivate your EQ software? Please click here to use our online tool.


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  2. Including a screenshot of your issue or attaching your EQ project file may be helpful to us. To include a file, click the Browse button and select the file you wish to send us.

  • The Electric Quilt Company
  • +1-800-356-4219
  • Technical Support

    Phone: +1-419-352-1134

    Need assistance with one of our products? Please fill out the form on this page so we can best answer your questions.

  • Sales

    Want to place an order or have a question about an existing order?

    Phone: +1-800-356-4219

    Get Customer Support

  • General Information

    Electric Quilt prides itself on its "real-person" customer service and support teams. We're here for you.

    Phone: +1-419-352-1134
  • Address:
    500 Lehman Ave.
    Bowling Green, OH, 43402-3087, US
  • Normal Hours:
    Monday-Friday, 9:00am-4:30pm ET.

    Summer Hours (June-August):
    Monday-Thursday, 9:00am-4:30pm ET.
    Friday, 9:00am-12:30pm ET.

    Closed on the main US holidays.
    Shop and find support on our website 24 hours/day.