After you download the installation file (*.EXE for Windows and *.DMG for Mac), you’ll need to run the installation. But first, you need to be sure the file is completely downloaded.

Typically, all files from the web will download directly to your Downloads folder on your computer, unless you changed the download directory in your internet browser’s settings.

To find your download on a Windows computer

  1. Open a File Explorer window. (On your keyboard, press Windows Key + E.)
  2. Double-click to open the Downloads folder. Your downloaded file (*.EXE) will display here when it’s done downloading.
  3. Double-click the file and follow the instructions for installing.

To find your download on a Mac computer

  1. Open a Finder window.
  2. On the left of the window, find and select Downloads. Your downloaded file (*.DMG) will display here when it’s done downloading.
  3. Double-click the file and follow the instructions for installing.