Website: support.electricquilt.com
Email:
Phone: 419-352-1134
Email:
Phone: 419-352-1134
New Stash Add-on for EQ!
Get the season's latest fabrics in our first Stash of 2024! The 1,200+ digital fabrics will download right into your EQ Fabric Library for immediate use for designing your EQ projects.
Quilt by Amy Friend.
Tech Support Articles For All Products
Tech Support articles are common issues reported by users, mostly regarding installation, activation and error codes.
Tech Support
Downloading
- .BLK Files and .FAB Files – Downloading into EQ7
- Backing Up a Download File onto a USB Stick
- Download an EQ Project from DoYouEQ.com
- Downloading and Importing Fabric From the Web
- Downloading and Installing Add-ons
- Downloading previous purchases of Boutique collections
- Downloading Problems – EQ7 for Mac
- EQ7 Update – Do You Need?
- I downloaded the file, but where did it go?
- Problems Downloading Software from ElectricQuilt.com
- Support for MacOS 10.12 Sierra
- Support for macOS High Sierra and Mojave
- Using the AccuQuilt Downloads with EQ8
Error Codes
- BlockBase Error “IXX…”
- Can’t open EQ when using Symantec Endpoint Protection
- Deactivating EQ8
- Drawing Error 6000-51
- EQ Compatibility with 64-bit macOS
- EQ Compatibility with macOS Sonoma
- Error – Feature You Are Trying to Use
- Error 0, 2, 3, 4, 5 and 13
- Error 100, 101, 5008 or 5010
- Error 100, 101, 5008, or 5010
- Error 104 or 5017 Installing EQ7
- Error 105
- Error 1305
- Error 1309
- Error 1324
- Error 1603 – Cyclic Redundancy
- Error 1607
- Error 1620
- Error 1628
- Error 1706 – Installation Package EQ7.MSI Cannot Be Found
- Error 42 IPM, could not initialize EQ6
- Error 46
- Error 4960
- Error 5006
- Error 5008
- Error 5013 – EQ7 Activation
- Error 5013: No more activations for this license
- Error 5016
- Error 5022
- Error 8
- Error 9103 – Exception Code 2
- Error Accessing Favorites Database
- Missing folders in your My EQ8 directory
- Out of Sync Error
- Polygon Error
- Resolution error installing EQ6
- Script Error c00d132b When Watching Dear Jane Video
- Volume 7 – No Library File Found
- Wine Error
Frequently Asked Questions
- A Special Note about the Block Patterns
- Activation/Deactivation
- Add-on Libraries in EQ8
- Add-on Library Compatibility List EQ7 Mac
- Can’t move templates in Print Preview
- Copyright
- Creating Your Own Default Project
- Deactivating EQ8
- Differences in BlockBase and BlockBase+
- Downloading and Importing a Manufacturer’s Fabrics
- EQ Account vs EQ License ID & Password
- EQ Compatibility with 64-bit macOS
- Error 100, 101, 5008, or 5010
- Error 5013: No more activations for this license
- Install/Uninstall EQ7
- Installing EQ8 Upgrade – Must Previous Versions Be Installed First?
- Installing EQStitch – Must EQ7 Be Installed First?
- Installing on a Computer with No CD Drive
- Installing on Windows 8 or 10 if Installation Does Not Autorun
- Link EQ Stash Online to EQ8
- macOS Catalina: Error attempting to print, change printer fonts, or use appliqué text tool
- macOS: Issues with Fonts or Images in EQ8 Printouts
- Missing folders in your My EQ8 directory
- Open a Project from a Previous Version of EQ in EQ8
- Problems Downloading Software from ElectricQuilt.com
- Problems Installing on Windows?
- Saving EQ Designs From Old Computer to a New Computer
- Saving Fabrics, Blocks or More in Your Personal Library
- Saving Projects for EQ7 in EQStitch
- Serial Number/License ID Locations
- Support for macOS High Sierra and Mojave
- Top Ways to Get Started with EQ8
- Validation
- Where is my EQ Mini license ID and password?
Installing & Activating
- Activating and Deactivating for EQ Mini
- Activation/Deactivation
- Adding Exceptions to Your Firewall for EQ7
- Backing Up a Download File onto a USB Stick
- Can I install on multiple computers?
- Can’t open EQ when using Symantec Endpoint Protection
- Copy Contents of CD to Folder on Desktop
- Deactivate before updating to Windows 10
- Deactivate EQ License
- Deactivating EQ8
- Downloading and Installing Add-ons
- EQ Account vs EQ License ID & Password
- EQ6 and Windows 10
- EQ7 for Mac – nothing happens when trying to open
- EQ7 for Mac Downloading Problems
- EQStitch – Will it Work on a Mac?
- Error 102 Installing EQStitch
- Error 1620
- Error 5008
- Fabric of the Month Installation
- Install/Uninstall BlockBase+
- Install/Uninstall Electric Quilt 8
- Install/Uninstall EQ7
- Installing Dear Jane Add-on
- Installing EQ7 From a USB if Your Computer Has No CD Drive
- Installing EQ7 on a Netbook
- Installing EQ7 Upgrade – Must Previous Versions Be Installed First?
- Installing EQ8 Upgrade – Must Previous Versions Be Installed First?
- Installing EQStitch – Must EQ7 Be Installed First?
- Installing on a Computer with No CD Drive
- Installing on Windows 8 or 10
- Installing on Windows 8 or 10 if Installation Does Not Autorun
- IPads – Cannot Install EQ Software and Why
- Lost EQ7 CD
- Migration Kit – Can I Run EQ7 on Both My Mac and PC?
- Missing Auto Borders on Judy Martin Log Cabins
- Out of Sync Error
- Problems Installing on Windows?
- Support for MacOS 10.12 Sierra
- Support for macOS High Sierra and Mojave
- System Requirements – EQ7
- Understanding BlockBase+ Activation/Deactivation
- Uninstalling Boutique Collections
- Uninstalling Dear Jane Add-on
- Updating BlockBase+ using the Automatic Update Feature
- Updating EQ8
- Validation
- Where is my EQ Mini license ID and password?
- Where is my EQ8 license ID and password?
- WiFi Hotspots
Errors
- BlockBase Error “IXX…”
- Deactivating EQ8
- Error 100, 101, 5008, or 5010
- Error 102 Installing EQStitch
- Error 104 or 5017 Installing EQ7
- Error 1324
- Error 1335
- Error 1607
- Error 1620
- Error 1628
- Error 1642 Installing EQ7 Update
- Error 1935 Installing EQ7
- Error 42 IPM, could not initialize EQ6
- Error 5008
- Error 5013: No more activations for this license
- Error 5016
- Error 5022
- Error 9103 – Exception Code 2
- Failed to Create Empty Document Error
- macOS Catalina: Error attempting to print, change printer fonts, or use appliqué text tool
- Out of Sync Error
- Resolution error installing EQ6
Linking
- Amy Butler Softwares Fabrics – Linking to EQ
- AnglePlay – Linking to EQ
- BlockBase – Linking to EQ
- Boutique Collections – Linking to EQ
- Civil War Diary and Love Letter – Linking to EQ
- Classic Applique – Linking to EQ
- Create Your Family Quilt – Linking to EQ
- Dear Hannah – Linking to EQ
- Dear Jane CD – Linking to EQ
- Differences in BlockBase and BlockBase+
- EQ6 Libraries – Linking to EQ
- Farmer’s Wife – Linking to EQ
- Hobo Quilts Blocks – Linking to EQ
- Judy Martin Star Power CD – Linking to EQ7 Mac
- Judy Martin Stars & Sets – Linking to EQ
- Kaleidoscope Collection CD – Linking to EQ
- Karen K. Stone MORE Quilts – Linking to EQ7 Mac
- Link EQ Stash Online to EQ8
- Linking BlockBase+ with EQ8 Software
- Linking Dear Hannah with Dear Jane
- Linking Older Monthly Fabric Downloads to EQ Windows
- Linking Older Monthly Fabric Downloads to EQ7 Mac
- macOS: Issues Linking EQ8 and BlockBase+
- My Dream House – Linking to EQ
- Open a Project from a Previous Version of EQ in EQ8
- Quilting Designs – Linking to EQ
- Sew Precise – Linking to EQ
- Stitched with Love – Linking to EQ
- Sue Spargo Folk-Art Dreams – Linking to EQ
- Town & Country – Linking to EQ
- Unlinking the Original BlockBase from EQ8
- Using EQ8’s Search Feature on BlockBase+ Blocks
General Linking
- .BLK Files and .FAB Files – Downloading into EQ7
- .BLK Files and .FAB Files – Downloading into EQ8
- Add-On Libraries – Linking to EQ7 Mac
- Add-on Libraries in EQ8
- Add-on Library Compatibility List EQ7 Mac
- Link EQ Stash Online to EQ8
- Linked Libraries – Removing a Link
- Not a Valid Directory – Linking Error
Miscellaneous
- “No library files found” or “Not a valid file name” on PC
- “Not a Valid Filename” Error When Creating a New Project on Mac
- A Special Note about the Block Patterns
- Before Taking an EQ Class
- Click and Drag Not Working with Touchpad
- EQ Account vs EQ License ID & Password
- EQ Compatibility with 64-bit macOS
- EQ Compatibility with macOS Sonoma
- EQ Compatibility with macOS Ventura
- EQ8 Mac – No Auto Borders, PDFs
- EQ8 on Microsoft Surface
- Internet Required for EQ7 and EQ8
- Karen K. Stone MORE Quilts – Find the PDF Files
- Lessons won’t display in EQ7
- macOS Catalina: Error attempting to print, change printer fonts, or use appliqué text tool
- macOS: Issues with Fonts or Images in EQ8 Printouts
- Missing Videos in Quilting Designs
- Problems watching Videos
- Sewing Instruction PDFs for Boutique Blocks
- Understanding How to Save in EQ8
- Where is my BlockBase+ license ID and license password?
- Where is my EQ8 license ID and password?
- Where is the My EQ8 folder on a Mac?
- WiFi Hotspots
